24-Hour Appointment & Cancellation Policies

We truly appreciate your time and value the opportunity to care for you. To ensure we can provide the best service to every client and respect everyone’s scheduled appointment time, please review our policies below.

24-Hour Cancellation Policy

We kindly ask that you provide at least 24 hours’ notice if you need to cancel your appointment. This allows us enough time to offer the appointment to another client.

Cancellations made with less than 24 hours’ notice will be subject to a $25 cancellation fee, which will be charged to the card on file without exception. We understand that unexpected situations may arise; however, the policy applies regardless of the reason for cancellation.

Rescheduling Policy

We understand that plans can change, and we will always do our best to accommodate rescheduling requests.

For same-day rescheduling, we require at least 4 hours’ notice. Rescheduling requests made shortly before the appointment—if not given proper notice it will be considered a late cancellation and may be subject to the applicable cancellation fee of $25

No-Show Policy

A no-show is considered an appointment where the client does not arrive and provides no prior notice of cancellation or rescheduling.

• First no-show: 50% of the scheduled service price will be charged to the card on file.

• Any future no-show: 100% of the scheduled service price will be charged.

• Package appointments: If the service is part of a package, the appointment will be considered used and deducted from the package, and the applicable no-show policy will still apply.

Late Arrival Policy

We understand that unexpected delays can happen, and we truly appreciate your effort to arrive on time. To ensure we respect every client’s scheduled appointment and provide the best experience for everyone:

Clients arriving 15 minutes or more late may have their appointment canceled and may be subject to our cancellation policy and fee of $25.

If we are able to accommodate you, your service may need to be shortened accordingly to keep your appointment within the remaining scheduled time. This allows us to stay on schedule and respect the appointment time of the next client.

Please note that arriving late does not guarantee an extension of your appointment time or the ability to receive the full service.

We kindly ask that you plan accordingly and arrive on time for your appointment.

Product & Service Sales

All product and service sales are final. We do not offer refunds, exchanges, credits, or transfers once a purchase has been completed.

Thank you for understanding and respecting these policies. They allow us to protect our time, maintain availability for all clients, and continue providing the highest level of care and service. We sincerely appreciate your cooperation and understanding.